The ITIL Continual Service Improvement training course is designed to give you an intense and focused exploration of the new and updated topics in ITIL®, from the point of view of the owner of a process or set of activities.
The course begins with an introduction to Continual Service Improvement, methods, and techniques; then, we explore technology, implementations, and challenges of CSI. The course includes two review sections, to prepare for the final certificate exam.
If you work within a Continual Service Improvement (CSI) environment, this course provides a deeper understanding of the underlying concepts, processes and activities involved in CSI, as well as associated management responsibilities and how they may be used to enhance overall service quality and service provision.
Student must hold one of the following (photocopied proof required):
- v3 ITIL® Foundation Certificate, or
- v2-v3 Foundation Bridge Certificate
2-4 years of professional experience within Service Management, as well as defined experience in at least one of the CSI processes, is strongly recommended.
Upon completion of this course, you should know:
- The managerial and control aspects of the operational environment with regard to Continual Service Improvement.
- The value of IT Continual Service Improvement.
What You'll Learn
In the ITIL Continual Service Improvement training course, you’ll learn:
- ITSM Refresher
- Intro to CSI
- CSI Principles
- CSI Process
- CSI Methods and Techniques
- Organizing for CSI
- Exam Review
- Technology Considerations
- Implementing CSI
- Exam Review
- Official Certification Exam