ITIL Foundation

The ITIL Foundation training course enables you to understand how an integrated IT Service Management framework, based on ITIL® best practice guidelines, can be adopted and adapted within your organization.

You will learn proven practical ways in which to successfully introduce an integrated IT Service Management framework, based on the ITIL® best practice service lifecycle approach.

This course also prepares you for the ITIL® Foundation Certificate in IT Service Management examination, held at the end of the third day, through reinforcement exercises throughout the course.

Course Summary

Purpose: 
Learn the concepts, tools and processes to help your organization gain control over service management and delivery.
Audience: 
IT Managers; IT Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services. Anyone seeking insight into Service Management best practices.
Skill Level: 
Learning Style: 

Hands-on training is customized, instructor-led training with an in-depth presentation of a technology and its concepts, featuring such topics as Java, OOAD, and Open Source.

Hands On help
Duration: 
3 Days
Productivity Objectives: 

Upon completion of this course, you should know:

  • The value to the business provided by each phase of the Service Management Lifecycle, as covered by the five core books:
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement

What You'll Learn

In the ITIL Foundation training course, you’ll learn:

  • Infrastructure Library (ITIL®)
    • History of ITIL®
    • Introduction to ITIL® Lifecycle
  • Service Lifecycle Approach
    • Value Creation
    • Benefits of ITIL®
    • Organizational Context
    • Governance
    • Process Model
    • Overall ITIL® Lifecycle
  • Service Strategy
    • Strategic Perspective
    • Business needs and plans
    • Service as a Value
    • Appropriate sourcing
    • Financial Management for IT Services
    • Service Portfolio Management
    • Business Relationship Management.
  • Service Design
    • Service Design as a part of overall business change process
    • How SD fits within the overall business strategy
    • Service providers
    • Service Design path
    • Design aspects, management, and constraints
    • Service catalog management
    • Service level management
    • Availability management
    • Capacity management
    • IT service continuity management
    • Supplier management
    • Information security management.
  • Service Transition
    • Purpose and focus of Service Transition
    • Terms of interest
    • Management of Change and Risk
    • Integration with Business Change
    • Processes that support the Service Lifecycle
    • Change Management
    • Asset and Configuration Management
    • Knowledge Management
    • Processes within Service Transition
    • Transition Planning and Support
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation.
  • Service Operation
    • Day-to-day management
    • Support processes
    • Restoration activities
    • Customer value
    • Terms of interest
    • Operational Functions
    • New processes
    • Event
    • Request Fulfillment
    • Access
    • Changed processes
    • Incident Management
    • Problem Management.
  • Continual Service Improvement
    • Continual realignment of IT to business requirements,
    • Improving all processes within the Service Lifecycle
    • Growth and maturity of Service
    • Management Processes of Measure, Analyze, and Review

Contact us to learn more

Not all training courses are created equal. Let the customization process begin! We'll work with you to design a custom ITIL Foundation training course that meets your specific needs.

DevelopIntelligence has been in the technical/software development learning and training industry for nearly 20 years. We’ve provided learning solutions to more than 48,000 engineers, across 220 organizations worldwide.

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