The ITIL Service Design training course is designed to provide you with an in-depth exploration of ITIL® Service Design principles and processes.
The course begins with an introduction to Service Design, before moving into SD principles, processes, and organization. Then, we explore the technology and ways to implement these tools.
If you work within a Service Design (SD) environment, and require a deeper understanding of the underlying concepts and processes involved, this course will enhance your knowledge of management responsibilities and how they may be used to enhance overall service quality.
Student must hold one of the following (photocopied proof required):
- v3 ITIL® Foundation Certificate, or
- v2-v3 Foundation Bridge Certificate
2-4 years of professional experience within Service Management, as well as defined experience in at least one of the SD processes, is strongly recommended.
Upon completion of this course, you should know:
- Focus on the managerial and control aspects of the operational environment with regard to Service Design.
- Educate IT Professionals in the value of IT Service Design.
What You'll Learn
In the ITIL Service Design training course, you’ll learn:
- Purpose and goals
- Scope of Service Design
- Doing it right the first time
- Designing new and changed service
- How Service Design creates business value
- Service Design Principles
- Identifying service requirements
- Design activities
- Design aspects
- Service Design Package (SDP)
- Designing technology architectures
- Designing processes
- Service Design Processes
- Service catalog management
- Service level management
- Capacity management
- Availability management
- Service continuity management
- Information security management
- Supplier management
- Organizing Service Design
- Roles appropriate within Service Design and Service Design-focused processes
- Defining Service Design responsibilities
- Aligning information security with business security
- Managing suppliers to ensure quality and value for money
- Exploring Technology and Implementation
- Requirements engineering: requirement types, activities and techniques
- Data and information management activities
- Techniques within application management
- Investigating Service Design requirements
- Technology considerations for Service Design