ITIL Service Strategy

The ITIL Service Strategy training course provides you with an introduction to Service Strategy, and discusses its managerial and supervisory aspects. Then, we delve into the ways in which SS is organized, the technology used in SS, and how to successfully implement these principles.

If you work within a Service Strategy (SS) environment, and require a deeper understanding of the underlying concepts and processes involved, this course will enhance your knowledge of management responsibilities and how they may be used to enhance overall service quality.

Course Prerequisites

Student must hold one of the following (photocopied proof required):

  • v3 ITIL® Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate

2-4 years of professional experience within Service Management, as well as defined experience in at least one of the SS processes, is strongly recommended.

Course Summary

Purpose: 
Learn the significant impact that strategic decisions and Service Management have on your customer’s organization.
Audience: 
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL® Expert designation.
Skill Level: 
Learning Style: 

Hands-on training is customized, instructor-led training with an in-depth presentation of a technology and its concepts, featuring such topics as Java, OOAD, and Open Source.

Hands On help
Duration: 
3 Days
Productivity Objectives: 

Upon completion of this course, you should know:

  • Focus on the managerial and control aspects of the operational environment with regard to Service Strategy.
  • Educate IT Professionals in the value of IT Service Strategy.

What You'll Learn

In the ITIL Service Strategy training course, you’ll learn:

  • Introduction
  • Managerial and Supervisory Aspects of SS Processes (Financial Management, Demand Management, Service Portfolio Management)
    • Roles and Responsibilities
    • Information Management Requirements
    • Challenges, Critical Success Factors and Risks within Each of the Processes
  • Organizing Service Strategy
    • Roles and Responsibilities of Each Activity, and Their Input to All Lifecycle Phases
  • Exploring Technology and Implementation Considerations
    • Role of Technology in Service Strategy
    • What is a ‘Service’?
    • What is a Market Space?
    • Customer Outcome Decision Models
    • Asset-based and Utility-based Service Strategies
    • Service Strategy Principles
    • Service Strategy and the Overall ITIL Lifecycle
  • Defining “Service” and Market Spaces
  • Basic Service Strategy Principles
    • Influencing the Performance of SS Processes in the Plan, Build, Test and Implementation Activities Service Strategy Processes
  • Managerial and Supervisory Aspects of SS Processes (Financial Management, Demand Management, Service Portfolio Management)
    • Roles and Responsibilities
    • Information Management Requirements
    • Challenges, Critical Success Factors and Risks within Each of the Processes
  • Organizing Service Strategy
    • Roles and Responsibilities of Each Activity, and Their Input to All Lifecycle Phases
  • Exploring Technology and Implementation Considerations
    • Role of Technology in Service Strategy

Contact us to learn more

Not all training courses are created equal. Let the customization process begin! We'll work with you to design a custom ITIL Service Strategy training course that meets your specific needs.

DevelopIntelligence has been in the technical/software development learning and training industry for nearly 20 years. We’ve provided learning solutions to more than 48,000 engineers, across 220 organizations worldwide.

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