Improving Interpersonal Skills

In the Improving Interpersonal Skills training course, you'll learn:

• Defining Interpersonal Skills
  • Define interpersonal skills concept and its importance
  • Review 10 skills with definitions, examples, and what it is and what it is not
    • Internal: Empathy, Patience, Active Listening, Flexibility, Grace
    • External: Teamwork, Responsibility, Dependability, Leadership, Motivation
  • Scenario role playing to identify interpersonal skills at play in a business workplace setting
• Leveraging an Evaluation Framework
  • Discuss the importance of evaluating interpersonal skills, various methods (formal/informal, person/team), and being open to giving/receiving feedback
  • Review a newly created evaluation framework leveraging the 10 skills introduced - summary view
  • Explore the framework - categories, scoring system, and strength + focus areas.
    • Four categories: inward, outward, perception, and self-awareness
    • Scale 1-4:
      • 1- focused effort needed
      • 2- growth shown
      • 3- strength and thriving
      • 4- shining star, leading the way for others
    • Examples and actions
  • Practice score and evaluate team members based on three scenarios
• Understanding an Awareness Model
  • Define awareness, what it is and, what it is not
  • Review an awareness model overview
  • Explore components of the awareness model with definitions (conscious, delighter, inquirer, and self-examiner)
  • Identify team members awareness type based on scenarios
• Improving Interpersonal Skills in the Workplace
  • Summarize what has been learned so far
  • Discuss benefits to improve interpersonal skills in the workplace (self, team, and company)
  • Review six tactics, techniques, and examples to improve