- Onboard For Tech Teams
- Reduce initial time to productivity.
- Increase employee tenure.
- Plug-and-play into HR onboarding and career pathing programs.
- Customize for ad-hoc and cohort-based hiring approaches.
- Upskill For Tech Teams
- Upgrade and round out developer skills.
- Tailor to tech stack and specific project.
- Help teams, business units, centers of excellence and corporate tech universities.
- Reskill For Tech Teams
- Offer bootcamps to give employees a running start.
- Create immersive and cadenced learning journeys with guaranteed results.
- Supplement limited in-house L&D resources with all-inclusive programs to meet specific business goals.
- Design For Tech Teams
- Uplevel your existing tech learning framework.
- Extend HR efforts to provide growth opportunities within the organization.
- Prepare your team for an upcoming tech transformation.
Get your team started on a custom learning journey today!
Our Boulder, CO-based learning experts are ready to help!
Course Summary
The ITIL Continual Service Improvement training course is designed to give students an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities.
The course begins with an introduction to Continual Service Improvement (CSI), methods, and techniques; then, explores technology, implementations, and challenges of CSI. The course includes two review sections, to prepare for the final certificate exam. If you work within a CSI environment, this course provides a deeper understanding of the underlying concepts, processes and activities involved in CSI, as well as associated management responsibilities and how they may be used to enhance overall service quality and service provision.
Course Prerequisites
Student must hold one of the following (photocopied proof required):
- v3 ITIL® Foundation Certificate, or
- v2-v3 Foundation Bridge Certificate
2-4 years of professional experience within Service Management, as well as defined experience in at least one of the CSI processes, is strongly recommended.
- Productivity Objectives:
- Identify the managerial and control aspects of the operational environment with regard to Continual Service Improvement.
- Express the value of Information Technology (IT) Continual Service Improvement.
Request Information
Get your team upskilled or reskilled today. Chat with one of our experts to create a custom training proposal. Fully customized at no additional cost.
If you are not completely satisfied with your training class, we'll give you your money back.
about our training
-
Real-World Content
Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.
-
Expert Practitioners
Industry experts with 15+ years of industry experience that bring their battle scars into the classroom.
-
Experiential Learning
More coding than lecture, coupled with architectural and design discussions.
-
Fully Customized
One-size-fits-all doesn't apply to training teams. That's where we come in!
What You'll Learn
In the ITIL Continual Service Improvement training course, you'll learn:
- ITSM Refresher
- Intro to CSI
- CSI Principles
- CSI Process
- CSI Methods and Techniques
- Organizing for CSI
- Exam Review
- Technology Considerations
- Implementing CSI
- Challenges/CSF/Risks
- Exam Review
- Official Certification Exam
Real-world content
Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.
Expert Practitioners
Industry experts that bring their battle scars into the classroom.
Experiential Learning
More coding than lecture, coupled with architectural and design discussions.
Fully Customized
One-size-fits-all doesn't apply to training teams. That's where we come in!
Elite Instructor Program
We recently launched our internal Elite Instructor Program. The community driven instructor program is designed to support instructors in transforming students’ lives by consistently showing a world-class level of engagement, ability, and teaching prowess. Reach out today to learn more about our instructors.
Customized Technical Learning Solutions to Help Attract and Retain Talented Developers
Let DI help you design solutions to onboard, upskill or reskill your software development organization. Fully customized. 100% guaranteed.
DevelopIntelligence leads technical and software development learning programs for Fortune 500 companies. We provide learning solutions for hundreds of thousands of engineers for over 250 global brands.
“I appreciated the instructor’s technique of writing live code examples rather than using fixed slide decks to present the material.”
VMwareResources
Thank you for everyone who joined us this past year to hear about our proven methods of attracting and retaining tech talent.
- Boulder, Colorado Headquarters: 980 W. Dillon Road, Louisville, CO 80027
- 877-629-5631, 720-445-4360
© 2013 - 2020 DevelopIntelligence LLC - Privacy Policy