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ITIL Continual Service Improvement

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Course Summary

Home > Courses >Software Engineering Training >ITIL >ITIL Continual Service Improvement

The ITIL Continual Service Improvement training course is designed to give students an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities.

The course begins with an introduction to Continual Service Improvement (CSI), methods, and techniques; then, explores technology, implementations, and challenges of CSI. The course includes two review sections, to prepare for the final certificate exam. If you work within a CSI environment, this course provides a deeper understanding of the underlying concepts, processes and activities involved in CSI, as well as associated management responsibilities and how they may be used to enhance overall service quality and service provision.

Course Prerequisites

Student must hold one of the following (photocopied proof required):

  • v3 ITIL® Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate

2-4 years of professional experience within Service Management, as well as defined experience in at least one of the CSI processes, is strongly recommended.

Purpose
Learn the concepts, tools, and strategies involved in the implementation of the activities required to benefit from improvement opportunities.
Audience
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation.
Role
Project Manager - Software Developer - Technical Manager
Skill Level
Intermediate
Style
Workshops
Duration
3 Days
Related Technologies
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  • Productivity Objectives:
    •  Identify the managerial and control aspects of the operational environment with regard to Continual Service Improvement.
    •  Express the value of Information Technology (IT) Continual Service Improvement.
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about our training

  • keywordicon1
    Real-World Content

    Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.

  • keywordicon2
    Expert Practitioners

    Industry experts with 15+ years of industry experience that bring their battle scars into the classroom.

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    Experiential Learning

    More coding than lecture, coupled with architectural and design discussions.

  • keywordicon4
    Fully Customized

    One-size-fits-all doesn't apply to training teams. That's where we come in!

What You'll Learn

In the ITIL Continual Service Improvement training course, you'll learn:

  • ITSM Refresher
  • Intro to CSI
    • CSI Principles
    • CSI Process
  • CSI Methods and Techniques
  • Organizing for CSI
  • Exam Review
  • Technology Considerations
  • Implementing CSI
  • Challenges/CSF/Risks
  • Exam Review
  • Official Certification Exam
Real-world content

Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.

Expert Practitioners

Industry experts that bring their battle scars into the classroom.

Experiential Learning

More coding than lecture, coupled with architectural and design discussions.

Fully Customized

One-size-fits-all doesn't apply to training teams. That's where we come in!

Elite Instructor Program

We recently launched our internal Elite Instructor Program. The community driven instructor program is designed to support instructors in transforming students’ lives by consistently showing a world-class level of engagement, ability, and teaching prowess. Reach out today to learn more about our instructors.

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“I appreciated the instructor’s technique of writing live code examples rather than using fixed slide decks to present the material.”

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