• Onboard For Tech Teams

    • Reduce initial time to productivity.
    • Increase employee tenure.
    • Plug-and-play into HR onboarding and career pathing programs.
    • Customize for ad-hoc and cohort-based hiring approaches.

    Learn more
  • Upskill For Tech Teams

    • Upgrade and round out developer skills.
    • Tailor to tech stack and specific project.
    • Help teams, business units, centers of excellence and corporate tech universities.

    Learn more
  • Reskill For Tech Teams

    • Offer bootcamps to give employees a running start.
    • Create immersive and cadenced learning journeys with guaranteed results.
    • Supplement limited in-house L&D resources with all-inclusive programs to meet specific business goals.

    Learn more
  • Design For Tech Teams

    • Uplevel your existing tech learning framework.
    • Extend HR efforts to provide growth opportunities within the organization.
    • Prepare your team for an upcoming tech transformation.

    Learn more

ITIL Continual Service Improvement

Get your team started on a custom learning journey today!

Our Boulder, CO-based learning experts are ready to help!

Get A Quote!

Course Summary

Home > Courses >Software Engineering Training >ITIL >ITIL Continual Service Improvement

The ITIL Continual Service Improvement training course is designed to demonstrate how to explore the topics in ITIL® from the point of view of the owner of a process or set of activities.

The course begins with an introduction to Continual Service Improvement (CSI), methods, and techniques; then, explores technology, implementations, and challenges of CSI. Next, it reviews sections, to prepare for the final certificate exam. The course concludes with a deeper understanding of the underlying concepts, processes and activities involved in CSI.

Prerequisites:

  • Student must hold one of the following (photocopied proof required):
    • v3 ITIL® Foundation Certificate, or
    • v2-v3 Foundation Bridge Certificate
  • 2-4 years of professional experience within Service Management, as well as defined experience in at least one of the CSI processes, is strongly recommended.

Purpose
Learn the concepts, tools, and strategies involved in the implementation of the activities required to benefit from improvement opportunities.
Audience
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation.
Role
Project Manager - Software Developer - Technical Manager
Skill Level
Intermediate
Style
Workshops
Duration
3 Days
Related Technologies
Download
imgprinter
  • Productivity Objectives:
    • Identify the managerial and control aspects of the operational environment with regard to Continual Service Improvement
    • Express the value of Information Technology (IT) Continual Service Improvement
Learn About Virtual Training

Request Information

Get your team upskilled or reskilled today. Chat with one of our experts to create a custom training proposal. Fully customized at no additional cost.

100secure

If you are not completely satisfied with your training class, we'll give you your money back.

secure100 secure100 secure100 secure100

about our training

  • keywordicon1
    Real-World Content

    Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.

  • keywordicon2
    Expert Practitioners

    Industry experts with 15+ years of industry experience that bring their battle scars into the classroom.

  • keywordicon3
    Experiential Learning

    More coding than lecture, coupled with architectural and design discussions.

  • keywordicon4
    Fully Customized

    One-size-fits-all doesn't apply to training teams. That's where we come in!

What You'll Learn

In the ITIL Continual Service Improvement training course, you'll learn:

  • ITSM Refresher
  • Intro to CSI
    • CSI Principles
    • CSI Process
  • CSI Methods and Techniques
  • Organizing for CSI
  • Exam Review
  • Technology Considerations
  • Implementing CSI
  • Challenges/CSF/Risks
  • Exam Review
  • Official Certification Exam
Real-world content

Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.

Expert Practitioners

Industry experts that bring their battle scars into the classroom.

Experiential Learning

More coding than lecture, coupled with architectural and design discussions.

Fully Customized

One-size-fits-all doesn't apply to training teams. That's where we come in!

Elite Instructor Program

We recently launched our internal Elite Instructor Program. The community driven instructor program is designed to support instructors in transforming students’ lives by consistently showing a world-class level of engagement, ability, and teaching prowess. Reach out today to learn more about our instructors.

Customized Technical Learning Solutions to Help Attract and Retain Talented Developers

Get In Touch
Talk to one of our Learning Solution Architects today

Let DI help you design solutions to onboard, upskill or reskill your software development organization. Fully customized. 100% guaranteed.

DevelopIntelligence leads technical and software development learning programs for Fortune 500 companies. We provide learning solutions for hundreds of thousands of engineers for over 250 global brands.

99statisfaction1 Educate learners using experienced practitioners.
pularsight Proven customization process is guaranteed.
budgetnewlogo We're a strategic partner, not just another vendor.

“I appreciated the instructor’s technique of writing live code examples rather than using fixed slide decks to present the material.”

VMware
vmware View more