ITIL Service Transition Course | DevelopIntelligence

Course Summary

The ITIL Service Transition training course is designed to provide you with an in-depth exploration of ITIL® Service Transition principles and processes.

The course begins with an introduction to Service Transition, before moving into ST principles, processes, and organization. Then, we explore the technology and ways to integrate these tools into the product lifecycle.

If you work within a Service Transition (ST) environment, and require a deeper understanding of the underlying concepts and processes involved, this course will enhance your knowledge of management responsibilities and how they may be used to enhance overall service quality.

Course Prerequisites

Student must hold one of the following (photocopied proof required):

v3 ITIL® Foundation Certificate, or
v2-v3 Foundation Bridge Certificate

2-4 years of professional experience within Service Management, as well as defined experience in at least one of the ST processes, is strongly recommended.

Purpose

Learn the activities and processes required for successful deployment of new and changed services.

Audience

CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL® Expert designation.

Role

Project Manager - Software Developer - Technical Manager

Skill Level

Intermediate

Style

Workshops

Duration

3 Days

Related Technologies

ITIL

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Productivity Objectives:

Upon completion of this course, you should know:

Focus on the managerial and control aspects of the operational environment with regard to Service Transition.
Educate IT Professionals in the value of IT Service Transition.

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Real-World Content

Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.
Expert Practitioners

Industry experts with 15+ years of industry experience that bring their battle scars into the classroom.
Experiential Learning

More coding than lecture, coupled with architectural and design discussions.
Fully Customized

One-size-fits-all doesn't apply to training teams. That's where we come in!

What You'll Learn

In the ITIL Service Transition training course, you'll learn:

Introduction
- Purpose and goals
- Linking Service Transition to other ITIL® Lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties
Service Transition Principles
- Examining services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support, and reuse of processes/systems/other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Service Transition Processes
- Change management
- Service asset and configuration management
- Knowledge management
- Release and deployment management
- Transition planning and support
- Evaluation process
- Validation and testing
Organizing Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Exploring Technology and Implementation Considerations
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
Integrating Service Transition into the Entire Lifecycle
- Matching technology to the organizational situation
Implementing and Improving Service Transition
- Challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs)
- Estimating benefits and risks for new or changed services