Learning Strategy
Leverage our in-the-trenches experiences to level-up your internal learning and development offerings.
Leverage our in-the-trenches experiences to level-up your internal learning and development offerings.
L&D has changed in the past few years – your role has expanded and you’re being asked to deliver more. Workforce transformations. Employee engagement. Onboard new hires more efficiently. Up-skilling and re-skilling tech teams for bleeding-edge technologies. And of course – you need to deliver more for less.
With over 50+ years of combined corporate learning and development, our team of L&D pros are “insiders” who can support your expanded role.
Here are few examples where we’ve helped out:
These examples of successful, contextual learning experiences offer a glimpse of what we can do for your organization.
The Challenge:
A biosciences software company needs to create products for lab technicians, chemists, and manufacturing personnel in the pharmaceutical manufacturing industry. Its products are critical to ensure optimal manufacturing processes, so end user adoption is required. The client’s existing training wasn’t meeting its goals. It needed refreshed, updated training content to increase knowledge retention and on-the-job performance.
The Solution:
Split long training modules into shorter, task-based topics, allowing the program to align to certification roles. Update conceptual content to add movement along with engaging graphics to make the learning more interesting for users. Also, update software screen captures to reflect new features and functions, and ensure the content matched the current version. With this new set of training materials, the company was able to substantially increase its software price and drive revenues.
The Challenge:
A global information management company identified a need to train its front-line support engineers in basic networking concepts. The goal was to ensure all newly hired engineers had the same level of knowledge and were troubleshooting client issues the same way. In addition, the company recognized that each employee had a different experience level and wanted to acknowledge those skills with a program customized for every learner.
The Solution:
Create a learning program that included pre- and post-training assessments and short, targeted e-learning modules. The project started with an assessment to understand where support engineers’ knowledge gaps were and what information was most needed. Use this information to create a multi-module program that described a variety of networking concepts. Pre-training assessments allowed learners to test their knowledge before reviewing the e-learning modules. Those with a sufficient level of knowledge could move on to the next module. Those who needed more training were instructed to go through the appropriate e-learning topics. Post-training assessments tested knowledge transfer, allowing the organization to see how well new engineers absorbed and could apply the information on the job.
The Challenge:
A financial services client invested in Agile software to support its software development process. The software was designed and configured to support milestones and allow for better reporting on work in process and any backlog. However, managers realized their teams were only using the software sporadically, and in many cases, they were not filling in the information correctly. The company wanted to provide training that would teach every team member how to use the software consistently. In addition, they wanted modules that team members could access as needed for refresher training.
The Solution:
Develop a series of short, task-based software tutorials to show team members where they were supposed to click and what they were supposed to enter in each field. The videos featured live screen captures so that viewers could see all the steps in action. On-screen prompts underscored important pieces of information.
Want to learn more? Contact DevelopIntelligence to find out how our ‘insiders’ can support your expanded role and responsibilities.
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