The ITIL Service Transition training course is designed to provide you with an in-depth exploration of ITIL® Service Transition principles and processes.
The course begins with an introduction to Service Transition, before moving into ST principles, processes, and organization. Then, we explore the technology and ways to integrate these tools into the product lifecycle.
If you work within a Service Transition (ST) environment, and require a deeper understanding of the underlying concepts and processes involved, this course will enhance your knowledge of management responsibilities and how they may be used to enhance overall service quality.
Student must hold one of the following (photocopied proof required):
- v3 ITIL® Foundation Certificate, or
- v2-v3 Foundation Bridge Certificate
2-4 years of professional experience within Service Management, as well as defined experience in at least one of the ST processes, is strongly recommended.
Upon completion of this course, you should know:
- Focus on the managerial and control aspects of the operational environment with regard to Service Transition.
- Educate IT Professionals in the value of IT Service Transition.
What You'll Learn
In the ITIL Service Transition training course, you’ll learn:
- Purpose and goals
- Linking Service Transition to other ITIL® Lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties
- Service Transition Principles
- Examining services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support, and reuse of processes/systems/other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
- Service Transition Processes
- Change management
- Service asset and configuration management
- Knowledge management
- Release and deployment management
- Transition planning and support
- Evaluation process
- Validation and testing
- Organizing Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
- Exploring Technology and Implementation Considerations
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the Entire Lifecycle
- Matching technology to the organizational situation
- Implementing and Improving Service Transition
- Challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs)
- Estimating benefits and risks for new or changed services